Refund policy
All sales are final. Every pair of LensTrove glasses is made to order, so we don't accept returns, exchanges or refunds for change of mind, fit or style. Please check the frame, color and size before you place your order.
1-year quality warranty
Every pair comes with a 1-year warranty against manufacturing defects, starting on the day your order is delivered.
The warranty covers:
- Frames or hinges that break or loosen under normal use
- Lens coatings that peel or bubble
- Pairs that arrive damaged
- Items that are different from what you ordered
The warranty doesn't cover:
- Accidental damage, such as dropping, crushing or sitting on your glasses
- Scratches or wear from everyday use
- Damage from misuse, improper cleaning, or repairs or changes made by someone else
- Lost or stolen glasses
How to make a warranty claim
- Email hello@lenstrove.com with your order number.
- Attach clear photos of the problem. If the pair arrived damaged, include a photo of the package too.
- We'll review your claim and reply by email.
If your claim is approved, we'll send you a new pair at no cost, including shipping. You don't need to send the original pair back. If the same frame or color is no longer available, we'll offer a similar style of equal value.
Your legal rights
This policy doesn't affect any rights you have under the consumer laws of your country.
Contact
Questions? Email hello@lenstrove.com.